Advance Functional Medicine and Wellness Center
All sales are final
All sales are final. We do not accept returns, exchanges, or refunds for a change of mind, ordering the wrong item, or items that are no longer wanted. This policy helps us protect product quality and keep a simple, reliable process as a small business.
Damaged, incorrect, or missing orders
If your order arrives damaged, defective, incorrect, or is missing after delivery, please reply to your order-confirmation email within 7 calendar days. Include your order number, a brief description of the issue, and clear photos when applicable.
Once the issue is verified, we will provide an appropriate solution, which may include a replacement or refund to the original payment method. Please keep the item and all packaging until we provide instructions.
Approved refunds
Refunds are issued only for verified order issues or where required by applicable law. If a refund is approved, it will be sent to the original payment method. Your payment provider may take several business days to post the credit.
Order cancellations
If you need to cancel an order, reply to your order-confirmation email as soon as possible. We can cancel and refund an order only before it has been packed or shipped.